Our call logging service provides an efficient method of tracking incidents and follows ITIL (IT Infrastructure Library) "best practice" guidelines. Once an incident is logged the incident will be addressed as quickly as possible.
Our support analysts will regularly use remote access to identify and resolve a problems without the need to visit site. For all incidents reported, the client will be kept informed of the progress being made on a regular basis.
The client will also have the facility to view the status of the call from our web site, supporting good lines of communication between both parties.