Today’s market place is constantly evolving and businesses are under increasing pressure to deliver more quickly and cost effectively than ever before.

In order to compete, companies need to be at the cutting edge of Information Technology, an ever-expanding growth area in itself.  This can often be a daunting prospect - and knowing where to turn for professional, trustworthy advice is a potential minefield. 

The aim of tycom VIT Manager is to make your computer system work for you.  For example, you may have invested substantial capital in your computing system but you know it is not being utilised to its full potential.  Our highly qualified team of IT professionals will offer advice and support relevant to your requirements and make your computing system an ongoing asset for your business.

With an exemplary record in providing the best computer solutions available, backed up by a strong support and training infrastructure, tycom are ideally positioned to advise your business on all IT matters.

tycom VIT Manager is a facilities management service for small and medium sized organisations, and is designed to give you the focused attention of highly qualified and experienced IT professionals, with a service tailored specifically to match your own individual business requirements.

How Does it Work?

tycom will assist you in identifying the service level you require based on the following criteria:

• Management and user expectations
• Existing systems, the number of users and their requirements
• Infrastructure, outstanding problems and business-critical elements
• Existing call logging or fault statistics
• Existing hardware and software support contracts
• Future plans

We will then suggest:

• Scope of work and integration with existing staff
• Frequency and timings for on-site support
• Level of expertise required from us
• Balance of proactive work versus reactive work
• Report and analysis mechanisms
• Pricing and contractual arrangements

tycom VIT Manager service can be organised rapidly with team members commencing in a matter of days.

tycom VIT Manager can co exist with your current IT personnel assisting with specialist project work or helping to resolve complex problems.

tycom enters the IT equation in a seamless way, thus achieving most from the integration of resources.

Decision-making and parameter setting remain within your control at all times. Whether you decide you need to increase or decrease the level of support or balance the skills of the tycom team more appropriately against your own personnel, we will support your decision. You retain the autonomy.

All our staff are continually updating and upgrading their qualifications, allowing us to offer our customers access to the very best skill base to address their requirements. Whether your mandate is for tycom VIT Manager or another of our services, the same high quality response applies across the board, offering customers the opportunity to tap into a valuable range of specialist knowledge.

More Information

Read Case Studies from clients who have used our services.

Want to know more? Request a callback from your local tycom office.