Tycom’s Centralised Services team handles everything behind the scenes, covering all the services delivered through use of our Remote Monitoring and Management (RMM) tools. Centralised Services is a key function within our Service Delivery framework.
Tycom’s Centralised Services team is responsible for making sure that the services delivered all follow best practice standards and are undertaken in a consistent manner across all customers.
This consistency helps ensure we obtain predictable results, making it easier to troubleshoot problems and drive down reactive support calls. The end result is a significant increase in end user productivity.
- Patch Management
- Remote Monitoring & Altering
- Automated Maintenance
- Cloud Services