Centralised Services
Tycom’s Centralised Services team handles everything behind the scenes, covering all the services delivered through use of our Remote Monitoring and Management (RMM) tools. Centralised Services is a key function within our Service Delivery framework. Tycom’s Centralised Services team is responsible for making sure that the services delivered all follow best practice standards and […]
Support
This is the traditional reactive element of IT Support. The Service delivered by this team include: Helpdesk Support; problem isolation and resolution; “how to” questions. Customers have access to a portal for logging and viewing call status Helpdesk Support On-site Support Problem isolation and resolution “How to” questions Customer portal for logging and viewing call […]
vCIO
Your designated vCIO “Virtual Chief Information Officer” will work with you to analyse potential IT opportunities and risks in your business, align your IT strategy with your business goals, plan for the future with your budget in mind, and help you make informed decisions about your IT. Strategic Planning and Support: A dedicated virtual […]
Technology Alignment
One of our highly skilled and certified Technology Alignment Managers will be assigned to proactively manage and maintain the integrity of your business computer systems. Proactive Onsite Visits: Your designated Technology Alignment Manager will make a regularly scheduled visit to your site to ensure best practices are being enforced and make sure everything is […]
Professional Services
Our Professional Services cover the entire lifecycle of IT infrastructure from architecture, consultancy, project management, commissioning onto on-going support. Whether you simply need help on a specific area of your project, or are looking for a complete turnkey solution, our services are delivered by a dedicated team and underpinned by some of the best support […]
