Job Openings

Founded in 1976, Tycom has firmly established itself as a leader in providing Managed IT support services and cybersecurity solutions, with a special focus on the SME sector throughout Scotland and beyond. As a Microsoft Solutions Partner, we integrate our in-depth Microsoft 365 knowledge with comprehensive cybersecurity controls to ensure our clients' operations are both efficient and secure.

The Opportunity:

Our Aberdeen office is expanding, and we're looking for Service Desk Engineers across all experience levels. Whether you're just starting your journey in IT or you're a seasoned expert, if you have a zeal for technology, a knack for solving tech puzzles, and a dedication to cybersecurity, you'll fit right in. This role involves using our cutting-edge RMM technology, advocating for best practices in cybersecurity, and providing first class IT support to our SME clientele.

Your Role and Responsibilities:

• Deliver IT support, resolving client queries swiftly from our Aberdeen office.
• Master our RMM toolkit to diagnose and troubleshoot technical issues efficiently.
• Collaborate with our team to uphold the high standards of cybersecurity and client support Tycom is known for.
• Develop client relationships through outstanding service and support, enhancing their trust in our capabilities.

Skills

• Strong skills in IT support and troubleshooting, especially in Windows 10/11, Android, MacOS, and IOS environments.
• Solid understanding of cybersecurity principles.
• Familiarity with the Microsoft ecosystem, particularly Azure AD, Active Directory, Windows Server and Microsoft office 365
• Experience or a strong interest in virtualization and cloud technologies such as Azure, RDS, VDI, VMWare, and Hyper-V.
• Supporting Server, Storage, and Network infrastructures.

Who We're Looking For:

• Enthusiastic tech professionals passionate about IT support and cybersecurity, open to candidates of all experience levels.
• Dynamic problem solvers who thrive in fast-paced environments and can quickly adapt to new challenges.
• Skilled communicators who can demystify technical details for a broad audience.
• Candidates with a UK/EU driving license,

Why Tycom?

• Play a pivotal role in advancing IT support and cybersecurity within the SME sector.
• Be part of a vibrant team in our Aberdeen office, where innovation, excellent client support, and success are at the core of what we do.
• Seize numerous opportunities for personal and professional development in the fast-evolving IT and cybersecurity landscape.
• Embrace the opportunity to make a significant impact at Tycom's, shaping the future of IT support and cybersecurity for SMEs. We're eager to welcome new team members who are ready for this exciting and fulfilling journey.