Job Openings

Service Desk Engineer Aberdeen

Founded in 1976, Tycom has firmly established itself as a leader in providing Managed IT support services and cybersecurity solutions, with a special focus on the SME sector throughout Scotland and beyond. As a Microsoft Solutions Partner, we integrate our in-depth Microsoft 365 knowledge with comprehensive cybersecurity controls to ensure our clients' operations are both efficient and secure.


The Opportunity:

Our Aberdeen office is expanding, and we're looking for Service Desk Engineers across all experience levels. Whether you're just starting your journey in IT or you're a seasoned expert, if you have a zeal for technology, a knack for solving tech puzzles, and a dedication to cybersecurity, you'll fit right in. This role involves using our cutting-edge RMM technology, advocating for best practices in cybersecurity, and providing first class IT support to our SME clientele.


Your Role and Responsibilities:

  • Deliver IT support, resolving client queries swiftly from our Aberdeen office.
  • Master our RMM toolkit to diagnose and troubleshoot technical issues efficiently.
  • Collaborate with our team to uphold the high standards of cybersecurity and client support Tycom is known for.
  • Develop client relationships through outstanding service and support, enhancing their trust in our capabilities.



  • Strong skills in IT support and troubleshooting, especially in Windows 10/11, Android, MacOS, and IOS environments.
  • Solid understanding of cybersecurity principles.
  • Familiarity with the Microsoft ecosystem, particularly Azure AD, Active Directory, Windows Server and Microsoft office 365
  • Experience or a strong interest in virtualization and cloud technologies such as Azure, RDS, VDI, VMWare, and Hyper-V.
  • Supporting Server, Storage, and Network infrastructures.


Who We're Looking For:

  • Enthusiastic tech professionals passionate about IT support and cybersecurity, open to candidates of all experience levels.
  • Dynamic problem solvers who thrive in fast-paced environments and can quickly adapt to new challenges.
  • Skilled communicators who can demystify technical details for a broad audience.
  • Candidates with a UK/EU driving license,


Why Tycom?

  • Play a pivotal role in advancing IT support and cybersecurity within the SME sector.
  • Be part of a vibrant team in our Aberdeen office, where innovation, excellent client support, and success are at the core of what we do.
  • Seize numerous opportunities for personal and professional development in the fast-evolving IT and cybersecurity landscape.
  • Embrace the opportunity to make a significant impact at Tycom's, shaping the future of IT support and cybersecurity for SMEs. We're eager to welcome new team members who are ready for this exciting and fulfilling journey.

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    Tycom Limited

    37 Queens Road, Aberdeen, AB15 4ZN
    50 Wellington Street, Glasgow, G2 6HJ
    1 Begg Road, Kirkcaldy, KY2 6HD
    +44 (0) 1224 321545