Customer Relationship Management

The heart of a progressive business is excellent communication. Finding the ideal business strategy which embraces all client facing communication.

Whether you are looking to find new business opportunities or nurture your existing client base.

Our CRM works with all your client facing departments to organise, synchronise and automate the business process.

Stock Control & Financials

Our Stock Control and Financials software, is software designed specifically with the industry in mind.

Written by our team of software developers, the application is written using Microsoft tools, allowing for seamless integration with other object oriented business tools and Microsoft’s own technologies.

Competence Assurance

capability core® is an electronic portfolio of your workforce proving their training and competence.
capability core® enables the complete manageability of your staff training competency through intuitive simple software that provides reporting, auditing and time saving procedures.
Using our competence software your staff competency will be clearly defined. With self service access your staff will be part of the communication process.

Managed IT Services

Tycom’s approach to Managed IT Services is unique. Our aim is to support our customers so they can achieve their business targets. Together with our customers we work to align technology with their business rather than looking at the features and benefits of the technology. This is achieved through having the right Service Delivery framework in place

Software Services

Tycom has been developing our own software for over 40 years which has given us a proven track record in providing tailored packages that meets our client’s needs. This is backed up with our after sales support based around a company culture of customer care.

GDPR Services

The 25th May has now passed and the EU GDPR is now enforceable.  The new Data Protection Act (2018) has also entered the statute books – this is the UK legislation which covers GDPR.  Tycom can assist you to meet the obligations on your organisation under this new regulation.

 

Centralised Services

Tycom’s Centralised Services team handles everything behind the scenes, covering all the services delivered through use of our Remote Monitoring and Management (RMM) tools. Centralised Services is a key function within our Service Delivery framework.

 

Tycom’s Centralised Services team is responsible for making sure that the services delivered all follow best practice standards and are undertaken in a consistent manner across all customers.

 

This consistency helps ensure we obtain predictable results, making it easier to troubleshoot problems and drive down reactive support calls. The end result is a significant increase in end user productivity.

 

  • Patch Management
  • Anti-Virus
  • Anti-Malware
  • Anti-Spam
  • Remote Monitoring & Altering
  • Automated Maintenance
  • Backups
  • Cloud Services

Support

This is the traditional reactive element of IT Support. The Service delivered by this team include: Helpdesk Support; problem isolation and resolution; “how to” questions. Customers have access to a portal for logging and viewing call status

  • Helpdesk Support
  • On-site Support
  • Problem isolation and resolution
  • “How to” questions
  • Customer portal for logging and viewing call status

vCIO

Your designated vCIO “Virtual Chief Information Officer” will work with you to analyse potential IT opportunities and risks in your business, align your IT strategy with your business goals, plan for the future with your budget in mind, and help you make informed decisions about your IT.

 

Strategic Planning and Support: A dedicated virtual CIO will help you strategically plan for current and future IT goals, keeping your infrastructure within your needs and budget, while also making sure you have room to grow. Whether you are trying to maintain your existing network or putting new infrastructure for your new business in place, Tycom will work with you to build a plan that works for you.

 

Regular Analysis of IT Reports: Our Centralised Services team will monitor your company’s network closely to identify areas that are working well and areas that may have room for improvement. We will compile information collected through our monitoring software, Network Administrator observations, and surveys of your team and turn this information into useful reports.

 

Quarterly IT Reviews: Each quarter we will conduct a strategic meeting with key members of your team to discuss what our goals will be for the upcoming quarter and to measure how we did on goals for the previous quarter. This meeting will set the stage for any major projects or change in direction and will give our team the opportunity to get on the same page.

 

Budget Planning: Making sure your IT spending doesn’t break the bank is a key priority for your vCIO. We’ll help you determine areas in your technology estate that are worth investing in and areas where cost can be cut. We will also assist in budget planning for future projects so we can plan for growth without costly surprises.

Technology Alignment

One of our highly skilled and certified Technology Alignment Managers will be assigned to proactively manage and maintain the integrity of your business computer systems.

 

Proactive Onsite Visits: Your designated Technology Alignment Manager will make a regularly scheduled visit to your site to ensure best practices are being enforced and make sure everything is running smoothly. Your company can also use this time to discuss problem areas that may need to be addressed with your Technology Alignment Manager.

 

Maintaining Network Infrastructure and System Software: It is critical that your key software and hardware stay up to date to ensure optimal functionality, security and uptime. Your Technology Alignment Manager will keep close tabs on the status of hardware and software in your network and will coordinate updates and upgrades strategically with your team.

 

Ensuring Best Practice Implementation and Adherence: In a network environment, there really is a best way to ensure security and uptime. Our team will work together to implement a strategy that fits the needs of your business while adhering to our best practice standards. Once in place, we will consistently review best practices to make sure they are consistently being followed and producing the desired results for your business.

 

Disaster Recovery Planning and Testing: Disaster recovery planning is critical to any business environment. Your vCIO will identify key areas that must be protected on your network and they will build you a custom plan before a disaster occurs. Your Technology Alignment Manager will make sure a plan is in place and conduct testing to make sure the plan we implement is effective.

 

IT Documentation Management: Detailed documentation is key to smooth IT operations. Whether it is planning for a new project or addressing a critical problem, having up to date documentation will save you time and money. When you partner with Tycom, your Technology Alignment Manager will ensure system documentation detailing the specifics of your network is kept fully up to date.