This page is designed to save you time in resolving simple IT problems which you may well come across during your working day. Here are some tips and tricks to help you get back to what you need to do instead of having to take the time to report a problem.
Contents
Restart Remote Desktop Connection
Restart Remote Desktop Connection (If remote desktop is frozen)
Application Frozen/Unresponsive
Enabling Internet Explorer Mode/Single Use
Internet Explorer for Extended use
Restart Remote Desktop Connection
It sounds simple, but ‘turn it off and on again’. A number of issues such as a piece of software disappearing, addon’s being disabled or even a missing printer can often be fixed by simply logging off of the RDS, and then logging back on again. The start-up scripts could be just what you needed! Make sure you sign out as per the picture and don’t just disconnect. Simply click as follows:
Once you’ve signed out, wait for it to close, then just start again as normal.
Restart Remote Desktop Connection (If remote desktop is frozen)
If in the case where a log off is required, but the previous guide doesn’t work, follow this. Simultaneously press Ctrl + Alt + End to bring up the sign out screen and press Sign out to close the remote desktop.
Application Frozen/Unresponsive
In the case that an application you are using has entered a state where it doesn’t respond to any button presses, you can force the application to close using Task Manager. To open Task Manager, right click in an empty space on the taskbar that is on the bottom of your screen and click on ‘Task Manager’ which should be one of the options that appear. Once open, you should be able to see the currently running apps on your computer (you may have to click the ‘More details’ arrow to see the apps). To close one, click once on the app that’s unresponsive, and in the bottom right of the window press ‘End Task’. This should close the app and let you open it once more. NOTE: DO NOT CLOSE BACKGROUND PROCESSES OR WINDOWS PROCESSES.
Missing Emails
In the case that you notice certain emails that were supposed to be delivered to you are not in your mailbox, first, check your Junk Email folder. Secondly, see if Focused Inbox is enabled in Outlook. With this option enabled, Outlook tries to figure out what emails are important to you, and which are not, placing them into two different folders in your Inbox. You can tell if you have Focused Inbox enabled if on the top of your email list you see ‘Focused’ and ‘Other’ rather than ‘All’ and ‘Unread’.
Focused Inbox On
Focused Inbox Off
As referenced in the screenshots above, you can disable Focused Inbox by going to ‘View’ on the top toolbar and clicking where it says, ‘Show Focused Inbox’.
Enabling Internet Explorer Mode/Single Use
In the case that you have a web application that requires Internet Explorer (which is no longer available) to function, follow the below steps.
In Microsoft Edge, Navigate to Settings via the icon with three dots:
Once in the Settings page, navigate to Default Browser. There you will see the Internet Explorer Mode settings. Where is says ‘Allow sites to be reloaded in Internet Explorer mode (IE mode)’ make sure ‘Allow’ is selected which should prompt to restart Edge.
Once Edge restarts, go back to the dropdown provided by the icon with three dots and an option to ‘Reload in Internet Explorer mode’ should display. This will open the current window in Internet Explorer mode.
Internet Explorer for Extended use
Return to the Internet Explorer Settings Page and beside where it says ‘Internet Explorer Mode Pages’ press Add. This will prompt to enter a URL/Web Link. Entering the page that needs to be frequently opened in IE Mode will make it so that for the next 30 days, the page will open automatically in Internet Explorer mode.
